The Library uses social media to increase awareness of and accessibility to its programs, resources and services in order to serve its mission. Social media is broadly defined as any web application, site or account created and maintained by the library which allows users to share or obtain information. The intended audience for the Library’s social media accounts is the general public, including residents of communities that are members of the Ocean State Libraries Consortium, visitors to the library, and other interested parties.

The Library permits patrons to comment on Library posts and patrons are invited to share opinions about Library-related subjects, resources and programs. Postings do not indicate Library endorsement of the ideas, issues, or opinions expressed in posts on its social media sites.

The purpose of the Library’s social media sites is to inform Library users about educational opportunities, library programs, events (including those co-sponsored with other organizations) and materials, and to encourage dialogue and the exchange of information and knowledge between users and Library staff about these programs, events and materials.

The Library invites comments, posts and messages, while recognizing and respecting differences of opinion. Comments expressed on the Library’s social media accounts do not reflect the views or positions of the library, its officers, or its employees. Social media users should exercise their own judgement about the quality and accuracy of any information presented through social media. Cross’ Mills Public Library will not be held responsible or liable for the content posted to any Library-affiliated websites. The Library further reserves the right to reproduce comments, posts and messages in other public venues, without further permission from subscribers.

The Library seeks to provide social media users with environments free from discrimination and obscenities. Therefore, all comments, posts and messages are subject to review by the Library. The Library reserves the right to remove any comment, post or message that it deems, in its sole discretion, to be abusive, defamatory, in violation of intellectual property rights, or otherwise inappropriate. Content containing the following will be removed:

If it happens that any individual repeatedly provides content to Library-sponsored websites that meets the criteria above, the Library may block them from posting any further information to the library’s social media sites, but only after said person has received one warning that they are violating the policies contained herein. Any social media user who has been banned or had a message/content deleted may appeal this decision, in writing or email, to the Library Director. Email reconsideration requests should be sent to:

Upon receipt, the Library Director will respond to the reconsideration request within ten business days. A final appeal may be made to the Library Board of Trustees.

The Library will not collect, sell, or knowingly transfer to any third parties any personally identifiable information related to social media engagement with the library. Users must understand that social media is permanent, retrievable, and public. Messages can potentially be read by anyone once posted, regardless of status on friends, follower, or subscriber lists. The Library recommends that users do not post their personal information or contact information on social media sites.

The Library, its employees, agents and officials assume no responsibility for any damages, direct or indirect, arising from participation in Library-sponsored social media.

Adapted from Cranston Public Library Social Media Policy Approved September 2019

Cross' Mills Public Library | 4417 Old Post Road | Charlestown, RI 02813-0909 | (401) 364-6211